What Does A Support Coordinator Actually Do?

What Does a Support Coordinator Actually Do? (And When Should You Ask for One?)

Navigating the NDIS can feel overwhelming, especially for families and carers supporting someone with complex needs. Between understanding plans, finding the right services, and managing ongoing supports, many people are unsure where to start or who to turn to. This is where Support Coordination can make a meaningful difference.

What is Support Coordination?

Support Coordination is an NDIS-funded support designed to help participants and their families understand and implement their NDIS plan. A Support Coordinator works alongside the participant, their family, and other professionals to make sure supports are in place, working well, and aligned with the participant’s goals.

Rather than providing direct care, a Support Coordinator focuses on coordination, connection, and guidance, helping bring all the pieces together.

What does a Support Coordinator actually help with?

Support Coordination can look different for every person, but commonly includes:

. Explaining the NDIS plan in clear, simple language

. Helping families understand their funding and how it can be used

. Connecting participants with suitable service providers

. Coordinating supports across health, education, and community services

. Supporting transitions, such as hospital discharge or starting school

. Troubleshooting issues when supports aren’t working as planned

. Advocating for the participant’s needs when required

. Preparing for plan reviews and helping gather reports

For families supporting someone with complex needs, having a single, trusted point of contact can significantly reduce stress and confusion.

Who is Support Coordination for?

Support Coordination is particularly helpful for participants who:

. Have complex or high support needs

. Use multiple service providers

. Are new to the NDIS

. Are experiencing major transitions or changes

. Have plans that are difficult to understand or manage

. Feel overwhelmed trying to navigate the system alone

If Support Coordination is funded in your NDIS plan, you are entitled to choose a provider that feels right for you and your family.

When should you consider asking for Support Coordination?

You might consider Support Coordination if:

. You’ve recently received your first NDIS plan

. You’re unsure how to use your funding effectively

. Supports are in place but not working well

. You’re preparing for a plan review

. You or your child has complex needs and requires coordinated care

. You’re feeling stressed or unsupported managing services

Many families say they wish they had accessed Support Coordination earlier.

How we approach Support Coordination at Mimi Support

At Mimi Support, we take a family-centred and compassionate approach to Support Coordination. We understand that every family’s situation is different, and we take the time to listen, understand priorities, and work at a pace that feels right.

We focus on:

. Building strong, trusting relationships

. Clear and honest communication

. Practical support that reduces stress

. Working collaboratively with families, carers, hospitals, schools, and allied health professionals

Our goal is to help families feel confident, informed, and supported — not overwhelmed.