Feedback

We’d love to hear about your experience with our service so we can better understand what’s working well and where we can improve.

To share your thoughts, please complete the form below.

  • If relevant, start by speaking directly with the staff member involved in your concern.

    • If your issue hasn’t been resolved, please complete the form below.

    • Once submitted, we will acknowledge your complaint within 1 business day and aim to resolve it within 7 business days.

    • You may also contact us through any of the alternative channels listed below.

      • Call: 0499422712

      • Email: jo.dergham@mimisupport.com.au

  • Once we receive your complaint, it will be recorded and forwarded to the appropriate team for investigation.

    • We will acknowledge your complaint within 1 business day, either by phone, letter, or email.

    • While many concerns can be resolved quickly, some may require more time. If so, we will keep you updated on the progress of the investigation.

    The timeframe for resolution will depend on the nature and complexity of the matter. All complaints will be addressed as quickly as possible and within 7 business days.

  • You have the right to seek advice, support, or to have someone speak on your behalf at any stage of this process. Please feel free to talk with your support worker or a trusted person about how to access this help.

    If you are not satisfied with how we have handled your complaint or feedback, you can request an external review through an independent agency. The following organisations may be contacted:

    • NDIS Quality and Safeguards Commission – 1800 035 544

    • Disability Services Commissioner – 1800 677 342

    • Office of the Public Advocate – 1300 309 337

    • Health Complaints Commissioner – 1300 582 113

    • Victorian Equal Opportunity & Human Rights Commission – 1300 292 153

    • Victorian Ombudsman – 03 9613 6222

    • Australian Human Rights Commission – 1300 656 419

Complaints Form